Frequently Asked Questions

Here you can find some of the most frequently asked questions

to help you solve your doubts, if you have any other questions please contact your Programme Manager.

About Us


We are the Oxbridge experts, we can help you triple your chances of success. We provide you with the necessary resources from the hand of expert tutors who will support you throughout your process to achieve your dream offer.

UniAdmissions is an Oxbridge preparation school and tutoring agency that helps students with their applications to competitive universities and courses like Oxford/Cambridge (referred to as Oxbridge), Medical and Law Schools.

We also offer support by running intensive one-day courses both for individual students and also in schools. We help with personal statements, admissions test (e.g. UCAT, BMAT, LNAT, TSA) and also interviews.

UniAdmissions offer Programmes which are a full curriculum designed to help you get the offer of your dreams from the moment you enrol. It offers you all the resources and expert tutors to help you throughout your application process.

UniAdmissions is committed to giving the very best service to every student. Our talented tutors are the key to the excellent service we pride ourselves on, passing on not only their expertise, but also their enthusiasm to inspire the next generation to succeed.

All tutors are either current senior students, recent graduates or from a professional background. Our selection process ensures only the best tutors work for us, in roles most suited to their skill-sets.

UniAdmissions assigns you a tutor, who you will then contact via email to agree on how you will communicate and work with them.

In case you are unable to contact your student and 48hrs have passed, contact the Programme Manager, discuss the situation, and he/she will help you to solve the problem.

It is important to UniAdmissions that both the tutor and the student are comfortable, so if you have any problems, please contact the Programme Manager, to explain the situation you have with the tutor. We are happy to change your tutors an unlimited number of times until you are satisfied.

The Programme Portal is where you will find all of the support and resources for your Programme.

You can think of the Portal as the hub of all the materials included within your Programme. If you are ever looking for a relevant book, an online course, course dates or anything along those lines, the Portal is very likely to be your answer.

You can also use the Portal to get in touch with our team at any point.

Of course, we can assign you two tutors to discuss subjects or university questions, but remember that any question sessions you take will use hours from your total available sessions.

Uniadmissions has the possibility to contact another tutor for any extra advice you may need, but remember that the sessions you take will be deducted from the sessions you have already paid for.

UniAdmissions courses are specialised and personalised courses that will help you understand your subject perfectly with individual lessons with homework and reports, intensive courses covering the key components of your application, comprehensive materials, finely-tuned resources in a range of mediums to help you practice and learn, enrichment supervisions, that will help you develop a deeper understanding of your subject and go beyond your curriculum.

Contacting UniAdmissions is quite simple, you can go to the website and schedule a consultation, another option is to call our telephone number 0208 068 0438, or ask for any information by emailing [email protected].

The duration of the Programmes depends on each student, the number of hours the student has paid for and how he/she wants to distribute them. The average duration ranges from 6 to 8 months.

Open days at UniAdmissions are each Saturday at 2:00pm UK time.

Pop your email in below to get a reminder when we get started!

The intensive courses only have two dates, in case you are unable to attend one, there is the possibility of taking the other date. Another option is to ask for videos, as some of the intensive course sessions are recorded.

It is feedback for each lesson, which is sent to the student or parent via email, in case you are not receiving it please contact the Programme Manager to leave the email address where you would like to receive your lessons.

Possibly it is because you are in a private/hidden/incognito mode window, or you have an ad blocker activated, which makes it impossible for the portal window to open.

If you have checked this and are still having problems, please contact the Programme Manager, to resolve the problem.

First of all it is important to download Adobe Acrobat Reader, with this download you should have no problem to open any file. If even with this download you cannot view the file, contact the Programme manager, he will be able to help you solve the problem.

Firstly, don’t worry! All the files are checked regularly to ensure they are functional. Due to the way some .pdf files are coded – some devices may not open them properly. If you have any problems, then try opening on another device e.g. laptop, tablet, phone. If that still doesn’t work, then please download adobe acrobat reader from

If you have done all of the above, please check if you are viewing the files in the ‘preview’ window in the Dropbox browser? If you use the Download direct button (top right hand side), and then open the pdf from your computer, this should resolve this issue.

If all of the above doesn’t work, contact us.

Missing mobile purchase
If you purchased a course on iOS or Android, it’s possible that the course was not registered to your account. Please email your purchase receipt to [email protected]

Multiple e-mail accounts
If you use multiple e-mail accounts, or have a Facebook or Google account, try logging in with the associate e-mail addresses.

Inside the student portal you can find all the resources, links, guides, past papers and books you need, remember that on the 1st day you were given your login to enter the portal, in case you don’t know it, contact the Programme Manager, they will be able to help you.

The books will arrive at the address you specify, depending on where you are located, in the United Kingdom the books will arrive in approximately 1 week, in the European Union the books will arrive in approximately 2 weeks and if the address is not in the European Union, it will take between 3-4 weeks for the books to arrive.


Purchases and Refunds

At UniAdmissions we specialise in preparing students for their challenging admissions tests and interviews. We offer a variety of services, which can be tailored to suit your school and your students.


Admissions tests are increasingly being used for competitive courses to help identify the top applicants. Many students don’t do themselves justice in these
important tests. Whilst they are designed to be challenging, they become much more manageable with targeted preparation. We offer both online and in person courses and would be happy to discuss delivering our Admissions test courses at your school, exclusively for your students.
At UniAdmissions we specialise in preparing students for their challenging admissions tests and interviews. We offer a variety of services, which can be tailored to suit your school and your students.


Published by ourselves, the UK’s leading medical admissions company, the UniAdmissions Ultimate Guide Series are the most comprehensive books available in the market today. With new updated versions for the current admissions cycle, these books are an invaluable tool for anyone preparing for their admissions test.
Each book is available to your school and students at a discounted price for orders of 10 or more books. Place an order now.


Interviews are arguably the most important part of your application. A good personal statement and a strong admissions test will only get you so far- interview success is usually essential for those elusive places at Oxbridge and Medical School. Don’t be fooled into thinking that you “can’t prepare for an interview” – you certainly can and indeed should!

We offer support with Oxbridge and Medical Interviews via interview courses, individual tuition and mock interviews.

We are delighted to offer discounted rates for the following:


Published by the UK’s leading medical admissions company, the Ultimate Guide Series are the most comprehensive books available in the market today. With new updated versions for the current admissions cycle. These books are an invaluable tool for all students. They are available to your students at a discounted price of £12/book (minimum orders of 10). Please place your order here or email [email protected] .


We can offer discounted rates to our public courses for bulk schools bookings. You can see our school support here.

Before and after attending one of our courses all students benefit from personal support from our tutors. Once enrolled, they will get details of how to contact tutors via email. They can get in touch anytime and will get a reply normally within 48 hours.

We accept payments through Paypal and Stripe. You don’t need a PayPal account to pay with Paypal. If you’re having difficulties, our admissions team can fast-track your booking – call 0208 068 0438.

We provide a two-week trial on all of our Programmes. During this period, you can cancel and you will receive a full refund.

We’re confident of your satisfaction with our Programmes. The Programmes are designed from the ground up to help gain you your offer; resulting in a success rate triple the national average. Due to the intensive nature of the Programmes, we are selective with the students we work with to ensure they are fully committed and a viable candidate.

The two-week trial period offers you the chance to ensure you are 100% happy with the service, resources and tutors, whilst also giving us the chance to ensure you are dedicated to the Programme. If, for any reason, you aren’t completely satisfied, we’ll provide you with a full refund provided you are eligible as per our Terms & Conditions. This is our guarantee.

Once you have submitted a request on the refund request form and it has been accepted, it can take up to 4 working weeks for us to process the refund.

If you have been given a coupon code, make sure it is still valid, then enter the code at checkout. If the code isn’t applied get in touch by using the form below, and we will be delighted to check its validity.

UniAdmissions has different payment methods, you can choose the one that is most convenient for you:

You can pay for the programme by secure online payment by debit or credit card (Visa, Mastercard or American Express).
Another payment option is by bank transfer or via Stripe, Splitit or PayPal.

Discover UniAdmissions' Oxbridge Programmes: